Blockbuster - History Lesson
Wednesday, May 30th, 2007
For some of us, we might not realize there was a time when Blockbuster didn’t exist, let alone movie rentals! Blockbuster opened its first store in 1985. The purpose and goals of Blockbuster included the following:
* Provide a large number of copies and a big selection of movie titles to rent
* Be conveniently located with highly visible stores
* Give customers superior and consistent customer service
* Have prices that are optimized to local market conditions
* Market and advertise the Blockbuster brand name nationally
* Increase efficiency and lower costs through self-distribution.
They have kept up with modern day times and have successfully dominated the internet market. One of the successful tools in doing that was Blockbuster’s Total Access (November 2006) that combines the advantages of online rental with the advantages of in-store rentals.
Currently Blockbuster has it’s headquartered at Renaissance Tower in downtown Dallas, Texas. Blockbuster expansions has put them in locations in over thirty countries, including Canada, Mexico, Italy, New Zealand , Central America , Brazil, South America, Argentina, Uruguay, Ireland, Puerto Rico, UK , Australia, Israel, Chile, Taiwan, and Colombia.
Blockbuster began as Cook Data Services, Inc., in 1982. David Cook founded the company to supply computer software services to Texas’s gas and oil industry. The industry went bust and that meant trouble for Cook. He was searching for another source of revenue when his wife, Sandy, a movie fan, suggested changing direction and entering into the video rental business. After some extensive research, they sold the oil and gas software, and changed the video rental business using his software expertise.
CEO, Joe Mitchell is credited with turning Blockbuster into a multi-million dollar company. Viacom was the name that the company operated under until the early 1990’s. In 2002 things went down hill, the company lost 1.6 million dollars, and the losses continued the next several years.
Special programs were introduced:
* Guaranteed in Stock (2004)
* Blockbuster Rewards (1999)
* Movie/Game Pass
* Game Rush Stores-Game Stop, Game Crazy, Playboy Games (2003)
* Late fee elimination (2005)
* Price changes
* Total Access with free trial (2006)
Things started turning back around for Blockbuster and Total Access exceeded their expectations sure did help. Blockbuster has a history of adapting to the changing climate of DVD (video) rentals and it is expected that Blockbuster will continue to do so. With the addition of online rentals, it just keeps getting better and more convenient for DVD renters.